Terms of Service

Who we are

This website is operated by Green Valley Animal Hospital ("Green Valley Animal Hospital," "we," "us," or "our"), located at 321 Green Valley Rd, El Dorado Hills, CA 95762. Phone: (916) 933-0527.

Website content is general information, not veterinary advice

Articles, service descriptions, and other content on this website are general information about pet health and about our practice. They are not a diagnosis, treatment plan, or medical advice for your animal.

Using this website or submitting a form does not create a veterinarian-client-patient relationship. That relationship begins only when one of our veterinarians examines your pet. Always follow the instructions of the veterinary team that examines your animal, and never delay seeking care because of something you read on this website.

Emergencies

Green Valley Animal Hospital is not a 24-hour emergency hospital.

Our hours are Monday, Tuesday, Thursday, and Friday 9:00 AM to 7:00 PM; Wednesday 9:00 AM to 5:00 PM; Saturday 9:00 AM to 2:00 PM; and closed Sunday. Same-day and urgent visits described on this website are available during these hours only, subject to availability.

If your pet has an emergency when we are closed, contact a 24-hour emergency veterinary hospital near you immediately. For guidance during open hours, call us at (916) 933-0527. We do not list a specific after-hours facility on this page; ask our staff for current local emergency options.

Do not use our website forms for emergencies. If your pet is in distress during our open hours, call us directly at (916) 933-0527.

Appointment and callback requests

Our website forms request a callback. Submitting a form does not book or reserve an appointment, and it does not guarantee a same-day visit. We will contact you during open hours to schedule. If your need is urgent, please call us instead of relying on the form.

We aim to respond promptly, but we are not responsible for delays or failures in delivering form submissions or emails caused by technical problems outside our control.

Pricing and estimates

Any prices, price ranges, or cost information on this website are general estimates provided for convenience. They are not quotes or guarantees. The actual cost of care depends on your pet's examination, condition, and the services performed. We will provide an estimate before recommended treatment whenever possible.

Pharmacy and prescription services

Prescription medications are dispensed only under a valid veterinarian-client-patient relationship and at the discretion of our veterinarians. If our website links to an online pharmacy or prescription-refill service operated by another company, your use of that service is governed by that company's terms and policies.

Reviews and testimonials

Reviews displayed on this website are published by clients on Google and are shown as written by their authors. They reflect individual experiences and are not a guarantee of any particular outcome for your pet.

Acceptable use

You agree not to:

• Use the website for any unlawful purpose
• Submit false information, or submit a form on someone else's behalf without their permission
• Attempt to interfere with, disrupt, or gain unauthorized access to the website or its systems
• Use automated tools to scrape, copy, or collect content or data from the website
• Send spam or malicious content through our forms

Intellectual property

The content on this website, including text, photographs, graphics, and logos, is owned by or licensed to Green Valley Animal Hospital and is protected by copyright and trademark laws. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, or distribute our content for any other purpose without our written permission.

Links to other websites

Our website may link to third-party websites, including maps, review sites, and pharmacy services. We do not control those websites and are not responsible for their content, availability, or practices.

Accuracy of information

We work to keep our hours, services, and contact information current, but information may change without notice and may occasionally contain errors. Please call us to confirm details that matter for your visit.

Disclaimer of warranties

The website is provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties of any kind, express or implied, about the website, including warranties of accuracy, availability, merchantability, or fitness for a particular purpose. This disclaimer does not affect the standard of care for veterinary services we provide in person.

Limitation of liability

To the fullest extent permitted by law, Green Valley Animal Hospital will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, from decisions made based on website content alone, or from delays or failures in the delivery of online forms or messages. Nothing in these Terms limits any liability that cannot be limited under applicable law.

Governing law

These Terms are governed by the laws of the State of California. Any dispute relating to these Terms or the website will be resolved in the state or federal courts located in El Dorado County, California.

Changes to these Terms

We may update these Terms from time to time by posting a revised version on this page and updating the effective date above. Your continued use of the website after changes are posted means you accept the revised Terms.

Accessibility

We want our website to be usable by everyone. If you have difficulty accessing any part of the site, call us at (916) 933-0527 and we will help.

Contact us

Green Valley Animal Hospital
321 Green Valley Rd, El Dorado Hills, CA 95762
Phone: (916) 933-0527

Related: Privacy policy.